Redlineops.com Policy
By placing an order with Redlineops.com, you accept and agree to all policies listed below.
CREDIT TERMS: All invoices are due Net 30 (30 Days) from time of order. A service charge of one and one half percent (1 ½% per month), or (18% per annum) or the highest legal rate, whichever is less may be assessed on delinquent invoices.
In the event of default, and if this account is turned over to an agency and/or an attorney for collection, the undersigned agrees to pay all reasonable attorney fees, and/or costs of collection whether or not suit is filed.
Communication: All communication will be done through e-mail unless otherwise specified by the customer.
Welding Equipment: Any purchase over a $1,000.00, Redlineops.com will automatically ship insured to protect customer from any potential mishap from shipping. Shipping charges are calculated based upon weight and all orders are shipped via various carriers.
Returns: All returns require an RMA # and return instructions. All returns must be un-used, un-opened, and in original packaging in sellable condition. Any order whether it is shipped back to us or the manufacture or refused without an RMA # may not be accepted and if it is, up to a 25% restocking fee will be assed and will either be deducted or charged from the customers refund or credit card. Any item(s) returned without an RMA will also be the customer’s responsibility to pay for the refusal of the item and freight back to them. Shipping costs for returned merchandise are solely at customer's expense, except for merchandise shipped in error or damaged.
Any exchanges will require authorization from Redlineops.com (damaged or not) and if a replacement product is re-shipped to the customer and the customer fails to provide Redlineops.com with tracking numbers and proof of delivery (within 7 days) for the exchanged product, the customer gives Redlineops.com the complete authorization to charge their credit card for the full amount of the non-returned product.
Refused Deliveries: Customer will be responsible for all arrangements in regards to refusing a shipment including receiving an RMA# from Redlineops.com NOT from the manufacturer. Any and all charges incurred due to a refused delivery without prior authorization (with the exception of a damaged product) and without an RMA# (from Redlineops.com) will be responsibility of the customer including all charges including delivery (both ways), restocking, refusal fee, and any manufacturer fees that may occur.
Restocking Fees: All canceled orders and/or returns are subject to a restocking fee at Redline Ops's discretion. This fee will be assessed based on what the manufacturer charges Redline Ops for a canceled or returned order. Any canceled order that does fall into this category will be refunded any charges for the order minus restocking and/or shipping fees.
Cancellation Fees: All canceled orders that have already been processed regardless of whether they have shipped, are subject to a $14.87 cancellation fee at Redline Ops's discretion. This fee may be assessed in addition to what the manufacturer charges Redlineops.com for a canceled or returned order. This manufactures fee will be the customers responsibility to pay and will be charged to them.
All returns must be returned within 30 day with the exception of engine driven welders which are Non-Returnable. After 30 days, there will be no returns or refunds given. There are no returns on international orders.
Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund.
Sales Tax: All sales are subject to sales tax.
Wisconsin: A 5-5.6% sales tax will be applied
US locations outside of Wisconsin: 0%
Outside USA: Please see above International Orders.
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